CUSTOMER SUPPORT
AND RETURNS
How can I contact for customer support?
You can reach their customer support team through multiple channels, including:
- WhatsApp: Their WhatsApp number is usually listed on their social media profiles.
- Direct Message: You can send them a private message on their Instagram or Facebook pages.
- E-commerce Platform: Use the chat function on Tokopedia or Shopee for inquiries about a specific order.
What should I do if a product is defective?
If you receive a defective product, contact Salie customer service right away. Be prepared to provide photos or videos of the defect so they can assist you with a warranty claim or replacement.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is it safe to shop on your website?
Shopping through their official stores on trusted platforms like Tokopedia and Shopee is secure. These platforms have built-in security features to protect your personal and payment information.
Do you offer refunds for change of mind?
Generally, returns are not accepted for "change of mind." Be sure to read the product description carefully and ask any questions before making a purchase.
GENERAL QUESTIONS
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
ORDERING AND
SHIPPING
How can I place an order online?
You can place an order directly through their official stores on Tokopedia and Shopee. Simply add the desired items to your cart and proceed with the checkout process as you would on any other e-commerce site.
What payment methods do you accept?
Payment methods vary depending on the platform you use (e.g., Tokopedia, Shopee) but generally include bank transfers, credit cards, and other digital payment options.
What are your shipping options?
Salie uses various courier services available on the e-commerce platforms they operate on, such as JNE, J&T, and SiCepat. The shipping costs and delivery times will depend on your location and the selected service.
How long does it take for an order to arrive?
Delivery times depend on your location and the shipping service chosen. Once your order is dispatched, you can track it using the provided tracking number. Typically, domestic shipments take 2-7 business days.
Can I pick up my order in-store?
Yes, if you are in the Jakarta area, you can choose to pick up your order directly from their physical store. This is a great way to save on shipping fees.